Data protection

“Processing” of personal data covers any handling of your data: collection, storage, management, use, transmission, disclosure, and deletion.

Trisa Electronics collects personal data necessary for specific purchases and to provide better services. Data is used exclusively within the Trisa Group and is not shared with third parties.

Examples of better services:

• Adapting the product range to customer needs
• Personalising communications to reduce irrelevant advertising
• Simplifying processes (e.g., purchases or bookings)

We use technical and organisational measures to protect personal and session data from unauthorised or unlawful processing and from accidental loss, alteration, disclosure, or access. Transmission over the Internet entails inherent risks; absolute security cannot be guaranteed.

We retain data as long as necessary for the stated purposes or to comply with applicable law, then delete it—no later than statutory limits. Inactive customer accounts are deleted after one year of inactivity and no response to a 30‑day reactivation period.

Data we collect is stored exclusively on servers located in Switzerland.

• Right of access to stored data
• Right to rectification and completion
• Right to object to processing or request deletion (see contact in Section 4)
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities
• Profiling only within narrow legal limits
• Notification obligation regarding rectification/deletion/restriction
• Right to data portability
• Right to object

E‑mail: datenschutz@trisaelectronics.ch / Tel.: +41 41 933 00 30
Your request will be forwarded internally to the data protection officer.

The owner/controller of the data collection is Trisa Electronics AG.

• Purchases of goods/services on our websites
• Use of our customer service
• Subscription to newsletters or other advertising
• Participation in contests/sweepstakes
• Enrollment in our loyalty programme
• Communications by phone, fax, e‑mail, voicemail, SMS/MMS, video, or instant messaging
• Contact at special events (trade shows, etc.)

Personal data

• First and last name
• Delivery and billing address
• Language preferences
• Phone number(s), e‑mail address(es)
• Customer number
• Subscribed newsletters/advertising information
• Consent to receive advertising
• Online account information (account creation date, username)

Customer activity data

• Contract data (date, type, content, duration, value, parties)
• Purchases (date, type, quantity, value; cart; abandoned cart; payment methods; history)
• Customer service (returns, complaints, warranty, delivery)
• Session data (visits to our websites)
• Communications (phone, fax, e‑mail, SMS/MMS, messaging)

8.1 Goods and services

• Provision and sale; order/contract handling; deliveries and invoicing
• Customer service operations
• Loyalty/reward card programmes
• Market research and opinion surveys

8.2 Customer communication

• Provision, administration, and handling of communications by post and electronic means
• Business communications by post/telephone/fax/e‑mail/SMS/MMS/IM

8.3 Direct marketing

• Simplifying processes and continuous improvement using behavioural insights
• Reducing unnecessary advertising through personalisation
• Sending personalised advertising (post, phone, e‑mail, SMS/MMS, IM)
• Personalising offers/ads on our sites, apps, and social channels

We may disclose data to other Trisa Group companies (see Trisa Holding annual report). They may use it for the same purposes. Access within the Group is limited to personnel who need it to perform their duties.

We use cookies to ensure functionality (e.g., cart) and to improve the user experience.

10.1 Why: to ensure functions and usability.

10.2 Types: session cookies (removed at session end) and temporary/permanent cookies (1 month to 10 years).

10.3 Content: no direct personal data; anonymous identifiers only.

10.4 Control: refuse or delete cookies in your browser (some features may be limited).

Every visit to our websites generates usage data (e.g., date/time) stored in log files. We analyse these to improve services, fix issues, and manage capacity.

We use tracking technologies (e.g., Google Analytics) to optimise our services. Usage data, including shortened IP addresses, is transmitted to prevent direct device identification. Transfers to third parties occur only as required by law or under data processing agreements.

Opt‑out add‑on: tools.google.com/dlpage/gaoptout

Privacy overview: google.com/intl/en/analytics/privacyoverview.html

Our sites may include social plugins (Facebook, Twitter, Google). Loading these may establish a direct connection to their servers; if you are logged in, your visit can be associated with your profile.

Provider policies:

• Facebook: facebook.com/policy.php
• Google: google.de/intl/en/privacy/plusone/
• Twitter: twitter.com/privacy

To prevent third‑party cookies, enable “Block third‑party cookies” in your browser (some site functions may be limited).

Data exchanged between you and us is encrypted with a 256‑bit SSL certificate (bank‑grade). You can recognise this by “https://” and the padlock icon. Saferpay (SIX) is a certified platform for secure online credit/debit card payments.

Trisa Electronics AG, Kantonsstrasse 121, CH‑6234 Triengen
Tel.: +41 41 933 00 30 · E‑mail: datenschutz@trisaelectronics.ch
Date: 01.05.2018